July 15, 2021 by Alyssa Taylor

Club Argaux FAQ’s

1. Are club shipments customizable?

There are no substitutions allowed for automatic wine shipments. However, as your friends in wine we’ve got your back. Our team of sommeliers are selecting our top wines every season to offer to our members only. If you would like to add additional wines to your next shipment, please reach out to your sommelier at club@argaux.com or (phone number).

2. Can I pick up my club shipment instead of ship?

Of course! If you live locally in Orange County, you can make a note to have all wine shipment orders held (for free) at Argaux HQ for pick up. We will hold up to 2 shipments before we ask to ship them to you. Please let us know if this action item does not populate for you during the checkout process. You can always reach out to your sommelier at club@argaux for more information.

3. Is there an adult signature required?

Yes, legally there must be someone 21 years of age or older available to sign for any alcoholic packages. Shipping carriers will generally make three consecutive delivery attempts before returning your wines to us. If you are unable to have someone available for signature, please let us know at logstics@argaux.com and we can provide other options for you.

4. What happens to my shipment if you have the wrong shipping address or if I need to update my delivery?

If you happen to input the wrong shipping address, or have any additional questions in regards to tracking or delivery options, please reach out to logistics@argaux.com for assistance.

5. When am I charged for my shipment?

We will charge your credit card at the time of each quarterly shipment. Your quarterly wine shipment will happen consecutively, every 3 months from your exact sign up date. You will receive an email and invoice from Argaux at the time of shipment.

6. What states do you ship to?

We ship nationwide with the exception of the following states: Alabama, Arkansas, Mississippi, Michigan, South Dakota, and Utah.

To note, If you like in NJ, TX, or IL you may experience extended shipping delays due to their alcohol state regulations.

7. How can I make changes to my membership?

You can make changes to your membership directly from your customer account profile under your ‘membership’ tab.

8. How do I cancel my membership?

We certainly hope you reconsider! However, you can make changes to your membership directly from your customer account profile under your ‘membership’ tab. A ‘suspend’ option will be available there. You may suspend your membership at any time to stop the billing cycle.

9. Is my wine club membership transferable?

Your wine club membership belongs to you exclusively and cannot be transferred to another party. You are welcome (and encouraged!) to share the benefits of membership with friends and family by bringing them as your guests to any member-exclusive events.

10. How many shipments must I take before canceling my membership?

Membership benefits are applied upon wine club activation, so we kindly ask that members take two shipments before canceling / closing the account.

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